Refund policy

1. General Return Guidelines At Cartlix, we maintain strict hygiene and safety standards for all our skincare and personal care products. Due to the nature of our products, we only accept returns for items that are unopened, unused, and retain their original tamper-evident seals. If you wish to initiate a return, you must do so within 7 days of receiving your order.

2. Damaged, Defective, or Incorrect Items We take utmost care in packaging your products, but if your order arrives damaged, defective, or if you receive the wrong item, please notify us within 48 hours of delivery.

• Requirement: An unboxing video and clear photographs of the damaged product and the shipping box are mandatory to process the claim.

• Once your claim is verified by our support team, we will dispatch a free replacement immediately.

3. Refund Processing Once we receive your returned item at our warehouse, our quality check team will inspect it. If approved, your refund will be processed within 5 to 7 business days. The credited amount will automatically be applied to your original method of payment (e.g., Credit Card, UPI, or original payment gateway). Please note that original shipping charges are non-refundable.